Customer Support & Aftercare Ideal Caravans

Customer Support & Aftercare for Your Static Caravan

At Ideal Caravans, we believe our relationship with you doesn’t end once you’ve chosen your holiday home. We pride ourselves on offering dedicated aftercare and customer support to make sure you enjoy peace of mind and the very best experience of caravan ownership.

Aftercare Services We Provide:

• Warranty Assistance – Support with manufacturer warranties for ABI, Swift, Willerby and other leading brands.
• Maintenance & Servicing Advice – Guidance on keeping your caravan in top condition, from seasonal checks to long-term care.
• Siting & Set-Up Queries – Help with positioning, connecting and preparing your holiday home at your chosen park.
• Parts & Spares – Advice on sourcing replacement parts and accessories for your caravan.

Contact Our Support Team

If you need help or have a query about your caravan, our friendly team is here to assist:

Telephone: 0191 378 0146 (Durham) or 0191 378 0115 (Northumberland)
Email: Enquiry Form

Why Choose Ideal Caravans?

As an NCC Approved Distributor, Ideal Caravans is committed to high standards of customer care. Whether you purchased your static caravan in Northumberland, Durham & Weardale, Cumbria, North Yorkshire or the Scottish Borders, you’ll always have access to expert support and advice from our experienced team.

Your holiday home is an investment in years of family enjoyment — and we’re here to ensure you get the most from it, long after your purchase.